Frequently Asked Questions

 
 
Q.Does the price include set up and delivery?
A.For the most part yes. We charge an additional fee to set up tables and chairs as well as dance floors. Remember that the prices on the site are before sales tax.
Q.Do you deliver to other cities?
A.Yes we do! Additional fees may apply for distances outside of 20 miles or if extra labor or trucks are needed. Please call our office for a quote.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally, for tents we set up the day before and for tables and chairs we deliver the morning of and pick up the day after. We will let you know the time frame the week of your event,
Q.What about parks? Do parks have electricity?
A.PLEASE RESERVE YOUR SPOT WITH THE PARK BEFORE RESERVING WITH US.

Before reserving anything with us, please call the park you wish to have your event. They have their own rules when it comes to reserving space for your event. We will need to provide a Certificate of insurance to them and if you are going to have more than a number of people attending you will also need to provide your own insurance as well. Electricity may or may not be provided by the park. We offer generators if needed.

If you do not want to pay extra for water barrels and if the park allows us to stake down, you will have to get the place marked and cleared by all utility companies prior to us staking down. you can do so by calling 811 or doing so online at https://www.sunshine811.com/ We will need proof that you requested this minimum 3 days prior to your event to take off the water barrels.

For more info on Collier County Parks & Rec please visit https://www.collierparks.com/

For more info on City of Naples Park & Rec please visit https://www.naplesgov.com/parksrec
Q.What payments do you take?
A.Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q.What if we need to cancel?
A.Please check out our policies page for details.
Q.Do you require a deposit?
A.Yes all orders require a 50% Credit Card deposit. The are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
 
If you have any other questions, please feel free to call us any time at: (239) 687-3777
 
 


© Excalibur Events All rights reserved

 
Powered by EventRentalSystems